>>Order Process
Order Process 2017-05-09T17:47:30+00:00

Order Process

STEP 1: INQUIRY & CONSULTATION

You may email your inquiry at inquire@kalidadprintsandfavors.com. Our Client Relations Officer will be there to look into your needs, answer all your questions and offer our services and pricing based on your requirement. The order process, lead time, terms and conditions, and design services guidelines will also be discussed. We suggest that you read through the Frequently-Asked Questions page on our website to guide you through: http://kalidadprintsandfavors.com/wedding/frequently-asked-questions/

You may ask to schedule for a meeting if you prefer to discuss the details in person. We can schedule it on Monday-Friday 9am to 4pm. Please be prepared to provide as much details as possible to have a successful and productive discussion or meeting.

We do not recommend sending your inquiry through text message or SMS because you will most likely not be able to provide as much detail as possible.

STEP 2: QUOTE APPROVAL & DOWNPAYMENT

We will prepare a job estimate or quotation based on the consultation. This will detail your order specifications – style, size, materials, quantity, inclusion, print method, design fee, shipping fee and lead time. The payment instruction can also be found in the quotation. Please review it thoroughly as it will be the basis of what will be produced and delivered to you. If you are satisfied with the quotation and want to proceed, kindly sign the quotation and send back to us. A signed copy of the Terms and Conditions document and Order Form with job estimate number reference must also be emailed to us. Fifty percent (50%) downpayment will be required before we proceed with any design job or print job if you are providing your own files ready for printing. You may pay through bank deposit to our account written in the quotation. If you are situated abroad, we also accept payments through PayPal, Xoom money transfer and bank remittance.

STEP 3: DESIGN, LAYOUT & PROCUREMENT

We will do the design and layout your order based on what was discussed and finalized during the consultation. We will also use all the details found in your order form in doing the layout – event details, entourage list, insert card wordings, map & directions, etc. A soft copy proof .JPEG or .PDF will be emailed to you within 3-5 working days for review, approval, or revision. However, if your design is very complex or if you require map services, it may take a little bit more. Please note that working days do not including weekends and holidays. We need you to proof read your layout very carefully, checking all the spellings, grammars, punctuation, colors and spacing. Please be reminded that you are limited to the number of free revisions for the type of design fee that you have availed. That is why we suggest that you list down all the revision details and email it to us in one go, instead of sending it one by one. Please be informed that our graphic and layout artists take a lot of time and effort in making your layout so in the event that your order is cancelled, the design fees are non-refundable.

If in case you hired your own artist and that you will be providing us a file that is ready for printing, you are welcome to avail only the printing and assembling services. Please provide a high quality, high resolution file (PDF or vector files in 600dpi) to produce quality prints. A blurred pixelated file will result in a blurred pixelated print.

Print production lead time only begins after your file is ready, final and approved for printing. If you change your mind on any of your order details (quantity, size, set inclusions), you must contact us immediately so we can update the job estimate. However, please be advised that you cannot change the colors of the papers and other materials after you have paid the 50% downpayment for your signed job estimate or quotation. When you pay the downpayment, we are making sure that all purchases of the materials have been made from our suppliers. To avoid this from happening, please finalize your requirements before placing your order.

STEP 4: DESIGN APPROVAL & ACTUAL PRINT PROOFING

At this point, you have already proof-read the soft copy proof and happy with it. In the order form, there is an option to have a mockup invitation produced first prior to mass production. This is your chance to see how the layout looks on print before we produce the entire order. We suggest that you choose this option especially if you still have plenty of time. A confirmation email must be sent to us before we do the actual mockup production. When we receive your confirmation email, your file for print will be sent to our production team and the mockup will be prepared and produced based on your approved proof. You can either come to our shop to see the actual proof or have it delivered through courier.

If you do not have the time to check your proof and want to proceed with production, simply leave the option unchecked in the order form, which means that you will be accepting the entire printed order as-is, despite any differences in color or sizing from the soft copy layout and the actual print.

STEP 5: PRINT PRODUCTION

If the proof is approved for mass production, kindly send us a confirmation to mass produce proofing# (version number) email. We will acknowledge and reply at your email to inform you with the production start date and will begin producing your entire order. Production lead time depends on the quantity and complexity of your order; it is already identified during consultation and is written at the notes section of the job estimate.If you do not have the time to check your proof and want to proceed with production, simply leave the option unchecked in the order form, which means that you will be accepting the entire printed order as-is, despite any differences in color or sizing from the soft copy layout and the actual print.

Delivery

You will be notified once your order is complete. Final step is to settle your balance. You can pick-up your order from our shop or have it delivered to you through courier. Please note that the shipping fee must be settled prior to dispatch or shipping.